Refund Policy
The courses are free, so there is only ever one thing to refund: a certificate assessment you bought and have not sat.
1.The short version
Full refund within 14 days of purchase, as long as you have not submitted an exam attempt. After that, or once you have submitted an attempt, we do not refund a change of mind — but the consumer rights your own law gives you still apply in full (section 8).
We would rather you did not buy something you do not want, so: the whole course is free, the exam format is described on every certificate page, and you can work through the entire course and its knowledge check before spending anything. Almost nobody should need this policy.
2.Free courses
Every Cuabity course is free to learn. There is no payment, so there is nothing to refund and no risk in trying one. The same is true of a free place on a certificate assessment (Terms of Service, section 8).
3.What you are buying
When you pay, you are buying the graded assessment and the certificate it can issue — not the course material, which stays free either way. A purchase gives you access to that assessment for 365 days, with the number of attempts stated on the course and one free re-sit (section 5).
4.The refund rule
We will refund your purchase in full if both of these are true:
- you ask within 14 days of the purchase; and
- you have not submitted an exam attempt.
Submitting an attempt is the moment you consume what you paid for: you have seen the questions, and they cannot be un-seen. Opening the exam page and closing it again is not submitting an attempt — the clock we look at is the submission, which is recorded with a timestamp you can see in your own account.
No reason is required. You do not have to justify a change of mind, and asking does not affect anything else about your account.
| Situation | Refund under this policy |
|---|---|
| Bought 3 days ago, have not sat the exam | Yes — in full |
| Bought 3 days ago, submitted one attempt | No — unless your own law gives you a cooling-off right (section 8) |
| Bought 20 days ago, have not sat the exam | No — outside the 14 days |
| Sat the exam and failed | No — see section 5 |
| Charged twice for the same purchase | Yes — always, see section 7 |
| The exam or certificate did not work | Yes — always, see section 7 |
5.Failing an exam is not grounds for a refund
Cuabity assessments are meant to be demanding — that is what makes passing one worth anything, and we say so before you buy. You get the number of attempts stated on the course, spaced apart so you can go back to the material in between, and the course that teaches the syllabus is free and stays open to you the whole time.
So a failed attempt is the product working, not a fault in it, and it is not refundable. What we will always do is check that the marking was right: if you think a question was scored wrongly, tell us and a person will review it.
And every certificate purchase includes one free re-sit: if you use all your attempts without passing, ask us once 30 days have passed since your last attempt and we will reset the exam once, at no further charge, within your access period. A re-sit is a fresh set of attempts, the same number you started with, with the usual wait between them (Terms of Service, section 10).
6.Bundles
A bundle is a single purchase that unlocks more than one certificate assessment. Each bundle's page lists the assessments it includes.
The refund rule in section 4 applies to a bundle as a whole: a full refund within 14 days of purchase, provided you have not submitted an attempt in any of the assessments it includes. Once you have, the bundle has been partly used, and we do not refund the rest of it, split it into parts, or refund it pro rata — a bundle is priced as a whole.
Apart from that, each assessment in a bundle is treated exactly as if you had bought it on its own: it has its own attempts and its own free re-sit (section 5), and it issues its own certificate. The access period runs from the date you bought the bundle. If section 7 entitles you to a refund for one assessment in a bundle, we refund that assessment's share of what you paid, in proportion to its price when sold on its own.
7.Refunds we always give
Outside the 14-day rule entirely, and regardless of attempts, we refund in full when:
- you were charged more than once for the same purchase, or charged in error;
- a technical fault on our side stopped you sitting the assessment or receiving the certificate, and we could not put it right in a reasonable time;
- we withdraw or retire an assessment you have paid for and not used;
- we close your account for a reason that is not your fault;
- the assessment was materially not what we described it to be.
You do not need to invoke consumer law for any of these. Just tell us.
8.Your statutory rights
Everything above is what we offer voluntarily. It sits on top of the rights your own law gives you, which we do not attempt to limit, exclude or ask you to waive. Where your local law gives you more than this policy does, your local law wins.
Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us, and to a refund for the unused portion or compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion.
Cooling-off rights, wherever you live
In many countries, a consumer who buys online has a legal right to cancel within a set period after purchase — usually 7 or 14 days — for any reason, and to get back everything they paid. If the law where you live gives you a right like that, you have it in full, for as long as your law gives it, and we do not ask you to give it up: it applies even if you have already sat the assessment.
To use it, tell us within that period (section 9). You do not need a reason, and there is no form to fill in. We will refund you in full within 14 days of being told, or sooner if your law requires it.
If you tell us where you live, we will apply the more generous of your local law and this policy, without argument.
9.How to ask for a refund
Email hello@cuabity.com with:
- the email address on your Cuabity account;
- which assessment or bundle you bought, and roughly when;
- if you live outside Australia, the country you live in — your own law may give you more than this policy does (section 8).
You do not need to give a reason, and you do not need to quote this policy at us. We will acknowledge your request within 5 business days, and within 14 days of receiving it we will either issue the refund or tell you why we cannot. If we say no, we will say why, and tell you what you can do next.
10.How refunds are paid
- To the original payment method. We cannot pay a refund anywhere else.
- In the original currency (Australian dollars). If your card issuer used a different exchange rate on the way out than on the way back, the small difference is theirs, not ours, and we cannot make it up.
- Issued within 14 days of your request (section 9). Your bank usually takes a few more days to show it.
- Your access to the assessment ends when the refund is issued. Any certificate issued from a refunded purchase is withdrawn and stops verifying.
11.Chargebacks
If something is wrong, please ask us before asking your bank. If you are entitled to a refund under this policy or your own law, asking us is usually the quickest way to get it: we answer within the times in section 9, whereas a card dispute can take weeks or months to be decided, and every dispute costs us a fee from our payment processor, whatever its outcome.
Raising a dispute is your right, and it does not affect your statutory rights. While it is open we may suspend access to the purchase. If the dispute is decided in your favour, the purchase is treated as refunded (section 10). We will not close your account over it, and it does not affect your free courses.
12.Contact us
Refunds and billing: hello@cuabity.com
Kuiper Belt Works Pty Ltd trading as Cuabity
ACN 703 421 505 · ABN 83 703 421 505
Incorporated in Australia
This policy forms part of our Terms of Service.